These terms govern your use of Rightly — the website at rightly.co.in and the Rightly mobile application (together, the "Platform"), operated by Rightly ("we", "us"). By creating an account or using the Platform, you agree to these terms.
1. What Rightly is — and isn't
Rightly is a technology platform that connects people seeking therapy with independent, verified mental-health professionals — psychologists, counselling psychologists and psychotherapists ("Therapists") — for paid chat and voice sessions.
- Rightly is not a medical or psychiatric service. Therapists on Rightly do not diagnose medical conditions or prescribe medication.
- Rightly is not an emergency or crisis service. If you or someone else is in immediate danger, call 112, or Tele-MANAS at 14416 for free 24×7 mental-health support.
- Therapists are independent professionals, not employees or agents of Rightly. The therapeutic relationship is between you and your Therapist. We verify each Therapist's credentials and identity before they can offer sessions, but we do not supervise or control the content of sessions.
2. Eligibility
You must be at least 18 years old to use Rightly. By using the Platform you confirm that you are 18 or older and capable of entering into a binding agreement.
3. Your account
You are responsible for the accuracy of the information you provide and for keeping your account secure. Notify us at hello@rightly.co.in if you believe your account has been accessed without your permission.
4. Sessions, payments and wallet
- Session rates are set by each Therapist and shown before a session begins — per-minute rates and/or fixed prices for 30 and 60-minute sessions.
- Payments are made through your Rightly wallet, processed by our payment partner (Razorpay). We do not store your card or banking details.
- Per-minute billing starts only when a session becomes active and stops when either party ends it.
- If a session fails for technical reasons attributable to the Platform, contact us and we will review and credit your wallet where appropriate.
- Except as required by law, wallet top-ups and completed session charges are non-refundable. Refund requests are reviewed case by case at hello@rightly.co.in.
5. Confidentiality and its limits
Sessions are private between you and your Therapist. However, Therapists are ethically and legally obliged to act if they believe there is a serious risk of harm to you or another person — which may include involving emergency services or authorities. See our Privacy Policy for how session data is handled.
6. Acceptable use
You agree not to: harass, threaten or abuse Therapists or other users; record sessions without consent; attempt to contact Therapists outside the Platform to circumvent it; misrepresent your identity; use the Platform for any unlawful purpose; or interfere with its operation.
7. For Therapists
Therapists must hold the qualifications they claim, maintain any professional registration applicable to their title, provide accurate credentials, and comply with the professional and ethical standards applicable to their practice. Misrepresenting credentials results in immediate removal and may be reported to the relevant authorities. Payout terms and commission are set out at onboarding.
8. Intellectual property
The Platform, including its design, code, branding and content (excluding your session content), belongs to Rightly. You may not copy, modify or distribute it without our written permission.
9. Limitation of liability
To the maximum extent permitted by law, Rightly's liability arising out of or relating to the Platform is limited to the amount you paid to Rightly in the three months preceding the claim. Rightly is not liable for the acts or omissions of independent Therapists, though we take verification and platform safety seriously and will investigate reports made to hello@rightly.co.in.
10. Suspension and termination
We may suspend or terminate accounts that violate these terms or put other users at risk. You can stop using Rightly and request account deletion at any time.
11. Changes to these terms
We may update these terms as the Platform evolves. We will notify you of material changes through the app or by email, and the "Last updated" date above will reflect the current version.
12. Governing law
These terms are governed by the laws of India. Courts at the company's registered location shall have jurisdiction, subject to applicable law.
13. Contact
Questions about these terms: hello@rightly.co.in